范文（一）
Dear ______，
①I am ______(自我介绍)。 ②I feel bad to trouble you but I am afraid that I have to make a plaint about。
③The reason for my dissatisfaction is ______(总体介绍)。 ④In the first place， ______(抱怨的第一个方面)。 ⑤In addition， ______(抱怨的第二个方面)。 ⑥Under these circumstances， I find it ______(感觉)to______(抱怨的方面给你带来的后果)。
⑦I appreciate it very much if you could ______(提出推荐和请求)， preferably ______(进一步的要求)， and I would like to have this matter settled by ______(设定解决事情最后期限)。 ⑧Thank you for your consideration and I will be looking forward to your reply。
Yours sincerely，
Li Ming
范文（二）
Dear Sir:
With reference to our order No。 W98， the 120 puter sets supplies to the above order were delivered the day before yesterday， but we regret that 20 sets were badly damaged。
The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question。 We unpacked the puter sets with care and can only assume that damage must be due to careless handling at some stage prior to packing。
We shall be glad if you will replace all 20 sets as soon as possible。 Meanwhile， we have put the damaged puter sets aside in case you need them to support a claim on your suppliers for pensation。
Yours sincerely，
Li Ming
范文（三）
［Directions］: Suppose that you ordered a refrigerator but later found a worrying problem。 Write a letter of plaint to describe the matter and require settlement， Do not sign your own name at the end of your letter， using “Li Ming” instead。
Dear Sir，
I am happy that the refrigerator we ordered last week has arrived on time。 But it is a great pity that we find there is something wrong with the refrigeration facilities。
After we used it for several days。 we found that food stored in the refrigerating partment turned bad quickly。 When we finally decided to take the temperature in it， we were surprised to find it was around 15℃， far from the standard temperture range from 0℃ to 9℃。
This problem has affected our normal life。 Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration。
Yours faithfully，
Li Ming
范文（四）
Dear Mr。 Chang:
On September 10， our order for 280 women's cotton sweaters was duly received， but we regret to say that 40 cotton sweaters in white color were seriously soiled。
We had the case investigated immediately， and the result shows the damage was due to improper packing， for which the suppliers are definitely responsible。
Needless to say， we have suffered a great loss from this， as we cannot sell the sweaters in this condition to our customers。 We ask you to conduct investigation at your end and reply to us。
Sincerely yours，
Li Ming
范文（五）
Sunny Company
34 Zhongcheng Road
Jinlian Building
Shanghai
September 12， 2001
Sales manager
Elegance Clothing Company
45 West Street， Nanjing
Jiangsu Province
Dear Mr。 Chang:
On September 10， our order for 280 women?s cotton sweaters was duly received， but we regret to say that 40 cotton sweaters in white color were seriously soiled。
We had the case investigated immediately， and the result shows the damage was due to improper packing， for which the suppliers are definitely responsible。
Needless to say， we have suffered a great loss from this， as we cannot sell the sweaters in this condition to our customers。 We ask you to conduct investigation at your end and reply to us。
Sincerely yours，
Sunny Lee
Manager
范文（六）
Florence Trunkemeyer
College of Business
Ball State University
Muncie， IN 47300
November 15， 1998
General Computer Corporation
Engineering Department
P。O。 Box 73219
Fort Worth， TX 76108
Dear Sir:
With reference to our order No。 W 98， the 120 puter sets supplies to the above order were delivered the day before yesterday， but we regret that 20 sets were badly damaged。
The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question。 We unpacked the puter sets with care and can only assume that damage must be due to careless handling at some stage prior to packing。
We shall be glad if you will replace all 20 sets as soon as possible。 Meanwhile， we have put the damaged puter sets aside in case you need them to support a claim on your suppliers for pensation。
Yours sincerely，
(Signature)